If you still need help, select Contact Support to be routed to the best support option.Īdmins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. Need more help?įor help with your Microsoft account and subscriptions, visit Account & Billing Help.įor technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Troubleshoot OneDrive for Android app problems. You may have heard that soon some Samsung Cloud services will no longer be available, but you’re in luck because Microsoft OneDrive has you covered. Samsung, Microsoft OneDrive, and your privacy OneDrive on your Samsung phone or tablet. What do I do when my Samsung OneDrive bonus expires? Remove your Microsoft account from the list of Linked accounts.Īutomatically save photos and videos with OneDrive for Android. Tap Apps and services then Connected services. Scroll down and select your Samsung account. On your mobile device, go to Settings > Accounts. Open your Microsoft Account's Additional security options. If you want to stop the Samsung Gallery app syncing photos to OneDrive and remove the Samsung data sharing permissions to your Microsoft Account, you'll need to edit how you sign-in to Microsoft: To disconnect your Samsung Gallery from OneDrive If you delete files from the Samsung Gallery folder in your OneDrive app, or from within the Samsung Gallery app, they will be deleted from the other app too. If pictures are not showing in your Samsung Gallery or OneDrive camera roll Learn how to Automatically save photos and videos with OneDrive for Android. OneDrive gives you the ability to back up your photos & videos automatically to OneDrive so if you lose your phone youll have a backup online its recommended. To resolve this:ĭisconnect your Samsung Gallery from OneDrive - see below.Įnsure that OneDrive camera roll is enabled. Screenshots, social media folders) are not showing in your OneDrive camera roll, this is because the Samsung Gallery app doesn't support photos from additional folders. If you connected your Samsung Gallery app to OneDrive, but images from other folders (e.g. ![]() Go to Settings > Accounts and backup > Samsung Cloud > More > Contact us > Error reports ensuring that Send system log data is enabled. If the Samsung Gallery still doesn't sync to your OneDrive, please contact Samsung Customer Support via your device. Larger files require Samsung OneDrive account or other compatible cloud storage. Previously, the new home page was available on iOS only.Your Samsung Gallery can only be connected to OneDrive personal accounts (i.e. Get the Samsung Galaxy S23 Plus for a great price and trade-in offers. When you take a Samsung Motion Photo, you capture a still image along with several seconds of video leading up to the shutter release. They include Recent files, Saved for offline access files, and the "On This Day" photo section. OneDrive has always saved your Samsung Motion Photos, and now you’ll be able to view them in all their moving glory. OneDrive for Android users now can also access the updated home page with three different sections. ![]() If you try to rotate, crop, annotate, or add a filter to such a file, OneDrive will save it to a new image file without video or sound. Also, OneDrive currently does not support editing Motion Photos. Incompatible OneDrive clients will display a regular image without video or sound. Unfortunately, you cannot play Samsung Motion Photos on OneDrive for iOS or OneDrive for Windows. ![]() On top of that, it requires a compatible Samsung device. 1- Simply navigate to and open the Gallery app, and then tap Menu (the three horizontal lines) at the bottom. Samsung Motion Photos will work only for OneDrive personal accounts. This feature is similar to Apple’s Live Photos. Samsung Motion PhotosĪlso, OneDrive for Android now supports Samsung Motion Photos which are regular images with a few additional seconds of video recorded. If you try to play a 8K video from OneDrive on another device, the app will scale the video down to device's native resolution. You can manually upload these videos or enable automatic camera upload. Do note that 8K video upload in OneDrive works only on Samsung Galaxy S20 and S21.
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